Contact Us

Hello, thank you for wanting to get in touch, we would love to hear from you.

Please be aware this is a family business (few people, manyย roles) and we not always available to receive or respond to enquiries immediately. If we miss you, please leave a message or email us. We endeavour toย respondย within 1-3 business days.ย ย 


Questions, appointments, orders...

02 4474 0662ย (Australia)
+612 4474 0662ย (International)


A more streamlined warranty process is now available.
warranty claims.

Office/Post/Retail - Appointment Only

20 Swift St
Port Macquarie
NSW 2444 Australiaย 

While most of our stock is warehoused in Sydney, we also have small quantities of everything at our Port Macquaqrie office, so if you are going to be in the area, you can make an appointment to visit us. This can help if youneed advice about fittings and want some support in your decisions.ย 

Older models of Flat Out products have an address in Mogo NSW printed on them. We moved the business to Port Macquarie in Jan 2018.



Retail purchases can be made though this website, over the phone, by appointment in Port Macquarie or via many stockists across Australia.

If you are interested in making a wholesale order or becoming a stockist, please contact us. Orders of 12 or more multi-reel units (with our without hose) quality for wholesale pricing.  



We use an external logistics company in Sydney for storage and dispatch. This keeps costs to you lower by reducing excess freight: utilising their buying power with couriers and shipping from a city rather than regional area. The warehouse is not open to the public.

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