Hello, thank you for wanting to get in touch, we would love to hear from you.
Please be aware this is a family business (few people, many roles) and we not always available to receive or respond to enquiries immediately. If we miss you, please leave a message or email us. We endeavour to respond within 1-3 business days.
Questions, appointments, orders...
Office/Post/Retail - Appointment Only
Whole most of our stock is warehoused in sydney, we also carry stock at our Port Macquaqrie office, so you can make an appointment and buy directly if you like.
Older models of the Flat Out range have an address in Mogo printed on them. We moved the business to Port Macquarie in Jan 2018.
Retail purchases can be made though this website, over the phone, by appointment in Port Macquarie or via many stockists across Australia.
If you are interested in making a wholesale order or becoming a stockist, please contact us. Orders of 12 or more multi-reel units (with our without hose) quality for wholesale pricing.
We use an external logistics company in Sydney for storage and dispatch. This keeps costs to you lower by reducing excess freight: utilising their buying power with couriers and shipping from a city rather than regional area. The warehouse is not open to the public.
Flat out products are covered by a 3 year warranty against manufacturing faults. If you are having an issue with your Flat Out product, never hesitate to contact us about it, we want you to be loving and getting the best longevity from all gear we produce.
You can call us or use the email form above. If email, please include the following information:
- Month and year purchase
- Company purchased from or location of purchase
- Description of the issue
- your best contact information including a phone number
- After sending you will receive a confirmation email, please reply to that attaching any photos/videos and recipts you may have.
If it is a 10m or longer drink water hose, there will be a batch number printed on the hose just before the text AS4020, it will be something like "W-209", please also let us know this number.