Warranty Information & Claims

First of all, if you arrived at this page because you have discovered a fault in one of our products, we are deeply apologetic for the inconvenience caused.

Secondly, we are one of those companies who love their customers, and we are eager to make sure you to feel that love by resolving your concern as quickly as possible.

April 2024: A special note regarding drink water hoses
Download letter to customers

Place a Warranty Claim Here

Warranty Terms

All Flat Out hoses and Reels come with at least a 1 year repair/replacement warranty for manufacturing faults, most products are 3 years. Provision of warranty is subject to inspection of returned product. Proof of purchase is required to ascertain age of the product. If you bought directly from us we will have your details on file and can look you up. We also accept receipts from other retailers who have sold the product to you as proof. Under special circumstances we can provide discounts on replacement hoses/components if your product is out of warranty.

How to make a claim

You can call us to discuss any issue you have (02) 4474 0662, there is no on-hold, a real human will either answer the phone, or return your voice message.

That said will be asking the same information that is in the form. So, to save yourself time, it's a good idea prepare these answers before calling, or you can submit them, and we will call you (or email if you don't answer the phone).